GETTING THE BEST FROM MAD DOG

How do I login?
Please make sure you are using your artist ID as your username this will be a number given to you when you first applied to register.

If your password isn’t working please use the reset password link this will send an email to the address you registered with, please check your spam and trash as our emails are often sent to these.

How do I reset my password?
Please use the reset password link on the homepage, this will be sent to the email address you registered with us, please check your spam and junk files. Once you have logged in you can change your password for a more memorable one.
WHAT IS MY USERNAME?
Your username is in fact your artist ID that was issued at the time of application for registration.
WHAT DO I DO IF I HAVE FORGOTTEN MY USERNAME?
You will have to contact the office if this is the case, be ready to answer a number of security questions.
HOW DO I LET YOU KNOW MY AVAILABILITY?
The only way you can let us know your availability is to update your online calendar. Please DO NOT CALL THE OFFICE to tell us this.

Green = available
Red = unavailable

I'M NO LONGER AVAILABLE FOR A SHOOT – HOW DO I LET YOU KNOW?
Please call or email the Project Manager in charge of this job as soon as possible to update them of any changes in your availability.
WHY CAN'T I MARK FUTURE DATES ON MY CALENDAR?
You cannot set any dates past the end of your registration period. Once you have received and followed the re-registration instructions you will be able to update your availabilities for another year
WHY HAVEN'T I HAD MUCH WORK?
This is a seasonal business with the first part of the year normally being quiet. We have no control over the briefs coming in, nor do we have the final say in who is selected 95% of the time.

Remember that most of the time we do not make the decision on selection, production does. The nature of the business is such that you will be rejected with no explanation, if this is a problem you may decide this is not for you! Please don’t call as this will not increase your chances of getting work, this takes our time away from securing more jobs!

HOW DO I INCREASE MY CHANCES OF GETTING MORE WORK?
Make sure your calendar is up to date and that you have filled in as much of your profile as possible including your skills and languages, and ethnic origin and ethnic look as this will give you more chance of showing up in searches. Please do not over claim as this can cause problems for us and you! In terms of photos if you own uniform(s), or evening wear, or you have a dog or car you may want to upload photos so that if we are searching for these things we can see these straight away
CAN I CHANGE MY PHOTO?
The only time we can offer new photos is through the re-registration process. When you are invited to re-register you will be asked if your look has changed. From here follow the instructions to request a new photo. We will then be in touch with regard to booking a slot to have these taken.
MY LOOK HAS CHANGED – CAN I HAVE A NEW PHOTO?
The only time we can offer new photos is through the re-registration process, when you are invited to re-register you will be asked if your look has changed. From here follow the instructions to request a new photo. We will then be in touch with regard to booking a slot to have these taken.
MY MEASUREMENTS HAVE CHANGED – WHAT SHOULD I DO?
Please contact the office by phone and request new measurements to be taken. We have to take the measurements ourselves to verify them.
WHAT IS TWO FACTOR AUTHENTICATION AND WHY DO I HAVE TO DO IT?
At Mad Dog Casting we take data security very seriously which is why we have introded two-factor authentication for all online accounts. In addition to the current login using your Artists ID and password you will be asked to select either EMAIL or TEXT as a method to be sent a unique code to the registered email or mobile phone number we hold for you. This code will be requested in order to give you access to your account. Each time you login you will be provided with a different unique code.

You may already have seen that we use reCaptcha, as part of our security measures, and you may also be asked a question or asked to tick a box to verify that you are a human and not a robot. Introducing two-factor authentication is part of a series of upgrades we are making to improve your experience and protect your data. The protection of data is of paramount importance to us.

There are two ways artists can access their accounts, online or via the Mad Dog Casting app “Mad Dog Extras” which gives 24 hour access to enquiries, check ins, your account and our messaging system for communication  with us from your mobile device (mobile phone or tablet). We recommend you switch from online access to the Mad Dog Extras app (available for free on iOS and Android).

If you are experiencing issues with the Two Factor Authentication log in on the desktop site, it is highly likely that the problem is with your browser. It will be that the browser you are using is saving incorrect passwords, which is the reason you are being brought back to the first page.

Please follow the steps below and it should resolve the problem:

  1. Load up your web browser (Google Chrome, Internet Explorer etc)
  2. Below the exit browser button (usually an ‘X’ in the top right or left hand corner), select the three dots placed side by side, or one above another.
  3. Toward the bottom of the drop down you will see the option “Settings”.
  4. Then scroll down and select “Advanced” if your one Chrome & “Advanced Settings” if you are on Internet Explorer.
  5. You’ll then need to select “Manage Passwords”. On Chrome this is located under “Passwords and Forms” & on Internet Explorer this is located under “Privacy and Services”.
  6. If you’re on Chrome, it is simply the matter of finding the password linked to the Mad Dog Casting website and then select the three dots located to the right hand side of the password and then select “Remove”. If you’re on Internet Explorer, all you need to do is select the “X” located to the right hand side of the password you are removing.

If you login again, after trying these steps, you should be able to access your profile. NOTE: Be sure not to save the password again, otherwise this problem will reoccur.

If you are still having trouble, give the office a call on 02072 697910 for assistance.

BOOKINGS AND ON SET

I'M ON SET TOMORROW AND HAVEN'T HAD ANY DETAILS YET – WHAT SHOULD I DO?
We often get all the shoot details (call time, exact location) very late on the evening before the shoot, we endeavour to get them as soon as possible but it isn’t always possible. However if you haven’t heard before 5pm the night before please text the project manager/assistant dealing with the job.
I HAD AN ACCIDENT ON SET – WHAT SHOULD I DO?
Please report the accident immediately to the AD responsible for you on this particular shoot. An accident report should be completed and signed by the AD, you may be asked to sign it to. Contact your Mad Dog Project Manager to let them know what has happened as soon as possible.
MY PROPERTY WAS DAMAGED ON SET – WHAT SHOULD I DO?
Please report the incident immediately to the AD responsible for you on this particular shoot. Ideally you need to try and get something in writing confirming what has happened and signed by an AD. Similarly let your Mad Dog contact know as soon as possible.
WHAT IF I NEED TO LEAVE SET EARLY DUE TO ILLNESS?
Make sure the AD is aware of this and it is reflected on your chit (should this be a chitted job). Ideally let your Project Manager know what happened.
WHAT IF ANYTHING ELSE GOES WRONG ON SET?
Examples include an extra long shoot with no food or drink supplied. Although shoots are not necessarily the most comfortable situations there are guidelines around how supporting artists are treated. Query it politely with an AD and if you feel there is still a problem let your Mad Dog contact know if there is a problem. We are here to represent you.
DOES IT MATTER IF I DROP OUT ON A SHOOT?

Mad Dog Casting is fortunate enough to be able to call on many fantastic, loyal and hardworking supporting artists, some having been with us from the start, so this may be more useful for those just getting in to the industry. Hopefully, this can provide insight, context and understanding in to an issue that effects the casting process significantly.

Whether we are casting for 1,000 battlefield soldiers, 10 ladies in waiting or a dog walker, the client process doesn’t differ. We diligently make our selections from our diverse book to put forward, according to the brief and await the client’s choice(s) – often going through assistant directors, producers and the Director. As previously discussed on the Mad Dog blog, whether it be a major feature film, TV series or commercial, projects are carefully planned according to a creative vision that is detailed and precise. Every face matters and once a client has selected those that have been put forward as available, it is expected all round that that is the face that will show up on set.

Of course, there are circumstances of which cannot be helped or avoided but to help everyone involved, we’ve put together a few pointers as a guide:

  • If you have put yourself forward for a job, you will automatically be pencilled for it until we have heard back from the client. Often it is the night before the shoot when the final confirmation comes through. It is your responsibility to keep track of your pencilled dates and bookings.
  • If you are on a pencil, you can accept other offers of work. However, if you do get booked on to something else on the date or dates you are pencilled for, you must let us know by calling the office or sending a message via the app.
  • Check all the details first – locations being too far away, travel costs not being covered etc are not excuses to not go to set. If these are deal breakers for you and such details are not explicitly set out upfront, do not put yourself forward.
  • Don’t ignore your booking confirmation /check in. If you can’t go to set, let us know, ignoring correspondence only makes things more difficult. The quicker we can replace you, the better. It also helps your fellow supporting artists, as we cannot send out releases until bookings are confirmed.
  • Treat it as any other job – as with any other profession, you wouldn’t expect to keep your job if you didn’t turn up without a good reason. Reputation is everything and we are not inclined to put artists forward if we don’t think we can rely on them.
  • Drop outs cause a lot of extra work for our Project Managers and Productions and can damage reputation, both with our clients and our reliable artists. This costs reliable artists time and opportunities as well as productions time and money.
  • Drop outs also delay releases, meaning artists who consistently hold pencils do not get timely releases due to very late working to cover drop outs.

We remove people from our books who drop out without timely, valid and plausible reasons. We are reasonable people and know that things do happen that make it genuinely not possible to avoid a late drop out. We will not strike anyone out without a valid reason. Reliability is key in all jobs and is expected of all Mad Dog artists.

ACCOUNTS AND EMPLOYMENT

HOW MUCH CAN I EXPECT TO BE PAID?
Please refer to the rates page of the website. Available to view here
WHEN AM I GETTING PAID?
Please allow 8 weeks from the shoot date as a guide. Check your personal profile accounts section as if you are on the next payroll this will have all the information about how much, and any deduction. Please be aware that with some jobs we do encounter complications in regards to swift payment, so bear with us.

Processing means we have invoiced for the work you have done, collection of funds usually takes 6 weeks.

Booked means this work has not yet been invoiced yet, even if the shoot day has taken place. Reconciling who has attended and invoicing correctly can take time.

WHAT IS A BOOK FEE?
A book fee is a one-off payment that is deducted from your first job with us, within a booking period. Please note that your first job is still subject to commission and VAT. Booking fees are deducted per job, in relation to the shoot date. Therefore if you register into a new booking period, and a payment is still to be paid, the deductions will be in relation to when the shoot was undertaken, i.e. the previous booking period.
WHAT IS THE VAT FOR, AND WHY AM I CHARGED IT?
Legally we have to deduct VAT on the commission we take, when you engage a carpenter or plumber in business you have to pay them VAT on the service they provide it’s the same with us.
HOW DO I KNOW WHAT TO DECLARE ON MY END OF YEAR TAX RETURN, AND CAN I HAVE A REMITTANCE?
We provide this information for you for each job you work on as part of our service. You must log in to your profile and look under your accounts section, to display your payslip click on the underlined deposit date and a pdf displaying your payslip will appear. From here you can email, save and print your payslip.
WHAT IS MY EMPLOYMENT STATUS?
Mad Dog Casting are your agent not your employer.

You are self employed, as per your contract with Mad Dog Casting.

I NEED A P45/P60
You are self employed for the work you do at Mad Dog so we are unable to issue either of these.
HOW DO I CHANGE MY BANK DETAILS
To do this log in to your personal profile, and you are able to change them yourself.

Click on payment then edit and you will be able to change the details here. This makes them authorised for usage.

WHAT ARE 'OTHER DEDUCTIONS'?
Other deductions at present are any NI deducted by production. We cannot put these in the NI deductions column as WE haven’t made these deductions production have. (This is usually common with film production). They are viewable by clicking on the deposit date on your online remittance, and bringing up your online payslip.
I AM CLAIMING BENEFIT, DO I NEED TO DECLARE MY PAYMENTS FROM MAD DOG?
You need to seek advice from the office you are claiming benefit through, we cannot advise you on this.
WHAT HAPPENS IF MY CHIT IS ADJUSTED AFTER I HAVE SIGNED IT?
We will check to make sure any adjustments made are in keeping with the FAA pact rates or rate agreement under-which the production operates (you will always be informed of the rates on any job enquiry). Occasionally on set when signing people out overtime rates can sometimes be accidentally added up wrong. These will be checked when the chits reach the production accountant and adjusted accordingly.
WHAT SHOULD I DO IF I HAVEN'T BEEN GIVEN A CHIT?
If you do not get a chit from a FILM production ask the ADs on set and if it is not resolved on set inform us straight away, on films this is the proof you worked and payment can ONLY be made, if production, you and us, have a copy.

On television and commercial productions this is different (a chit isn’t issued) however it is advisable to keep a record of the hours you worked and if excessive overtime is incurred, or if you think you have been featured, rather than simply a background artist contact the project manager the day after the shoot.

I HAVE BEEN PAID LESS THAN I THOUGHT I SHOULD BE – WHAT SHOULD I DO?
Before you ring the office please log in to your online personal profile, and check your remittance as often people forget things like book fees and NI deductions.
WHAT HAPPENS IF I DON'T HAVE A BANK ACCOUNT?
If you do not have a bank account we will not be able to register you.

MAD DOG CASTING EXTRAS APP

DOES IT COST ANYTHING TO DOWNLOAD?
No, the app is completely free to download and use.
CAN I STILL LOG ON TO MY MAD DOG PROFILE ON A DESKTOP IF I DOWNLOAD THE APP ON MY MOBILE DEVICE?
Yes, you can log in to your profile on any device you wish.
HOW DO I SET UP MY APP NOTIFICATIONS?
Simply head to the app menu, click ‘settings’ and switch the notifications tab to ‘on’ within the app. Procedure to turn notifications off is the same. Please make sure you’ve got notifications turned on on your phone also (Settings > Notifications > Mad Dog Extras > Allow Notifications > Enable all alerts.) On downloading the app, your device may ask permission to ‘enable push notifications’, please ensure you enable this.
WHERE CAN I DOWNLOAD THE APP?
The app is available in your device’s app store – search ‘Mad Dog Casting Extras’, you will also find direct links on our website.
DO I HAVE TO LOG IN EVERYTIME I OPEN THE APP?
No, if you have saved your login details, clicking on to the app will immediately take you through to your profile.
CAN I DOWNLOAD THE APP ON MORE THAN ONE DEVICE?
Yes, you can download the app on multiple devices.
IS EVERYTHING ON THE WEBISTE, ALSO ON THE APP?
Yes, you can access your payments, bookings, enquiries, settings, pictures, measurements, skills etc.
CAN I SIGN UP TO MAD DOG CASTING VIA THE APP?
Yes, this options is available at the bottom of the welcome page, simply click the link and complete the short process to sign up with us.
I DON’T HAVE ENOUGH MEMORY ON MY MOBILE DEVICE FOR THE APP, WHAT CAN I DO?
The app is 28.4MB. Tips for making space on your device:

  • Delete any apps you don’t use regularly
  • Delete inactive chats on apps like Whatsapp and texts
  • Delete photos
  • Delete emails
  • Reduce the amount of music downloaded to the device
WILL I STILL RECEIVE TEXTS AND EMAILS IF I HAVE THE APP?
If you have downloaded the app, you shall receive all communications via it but you may occasionally receive texts for urgent messages.
I RECEIVED AN ENQUIRY NOTIFICATION BUT WHEN I CLICK ON TO THE APP, IT IS NOT THERE?
If the enquiry no longer shows up on the app, it means the enquiry has closed and is no longer accepting responses.
I CANNOT USE THE APP AND AM NO LONGER RECEIVING NOTIFICATIONS VIA EMAIL AND TEXT, WHAT DO I DO?
If you are not able to use the app, you can change your notification preferences by heading to the ‘my details’ drop down and clicking on to the ‘notification preferences’ page.
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