GETTING THE BEST FROM MAD DOG

How do I login?
Please make sure you are using your artist ID as your username this will be a number given to you when you first applied to register.

If your password isn’t working please use the reset password link this will send an email to the address you registered with, please check your spam and trash as our emails are often sent to these.

How do I reset my password?
Please use the reset password link on the homepage, this will be sent to the email address you registered with us, please check your spam and junk files. Once you have logged in you can change your password for a more memorable one.
WHAT IS MY USERNAME?
Your username is in fact your artist ID that was issued at the time of application for registration.
WHAT DO I DO IF I HAVE FORGOTTEN MY USERNAME?
You will have to contact the office if this is the case, be ready to answer a number of security questions.
HOW DO I LET YOU KNOW MY AVAILABILITY?
The only way you can let us know your availability is to update your online calendar. Please DO NOT CALL THE OFFICE to tell us this.

Green = available
Red = unavailable

I'M NO LONGER AVAILABLE FOR A SHOOT – HOW DO I LET YOU KNOW?
Please call or email the Project Manager in charge of this job as soon as possible to update them of any changes in your availability.
WHY CAN'T I MARK FUTURE DATES ON MY CALENDAR?
You cannot set any dates past the end of your registration period. Once you have received and followed the re-registration instructions you will be able to update your availabilities for another year
WHY HAVEN'T I HAD MUCH WORK?
This is a seasonal business with the first part of the year normally being quiet. We have no control over the briefs coming in, nor do we have the final say in who is selected 95% of the time.

Remember that most of the time we do not make the decision on selection, production does. The nature of the business is such that you will be rejected with no explanation, if this is a problem you may decide this is not for you! Please don’t call as this will not increase your chances of getting work, this takes our time away from securing more jobs!

HOW DO I INCREASE MY CHANCES OF GETTING MORE WORK?
Make sure your calendar is up to date and that you have filled in as much of your profile as possible including your skills and languages, and ethnic origin and ethnic look as this will give you more chance of showing up in searches. Please do not over claim as this can cause problems for us and you! In terms of photos if you own uniform(s), or evening wear, or you have a dog or car you may want to upload photos so that if we are searching for these things we can see these straight away
CAN I CHANGE MY PHOTO?
The only time we can offer new photos is through the re-registration process. When you are invited to re-register you will be asked if your look has changed. From here follow the instructions to request a new photo. We will then be in touch with regard to booking a slot to have these taken.
MY LOOK HAS CHANGED – CAN I HAVE A NEW PHOTO?
The only time we can offer new photos is through the re-registration process, when you are invited to re-register you will be asked if your look has changed. From here follow the instructions to request a new photo. We will then be in touch with regard to booking a slot to have these taken.
MY MEASUREMENTS HAVE CHANGED – WHAT SHOULD I DO?
Please contact the office by phone and request new measurements to be taken. We have to take the measurements ourselves to verify them.

BOOKINGS AND ON SET

I'M ON SET TOMORROW AND HAVEN'T HAD ANY DETAILS YET – WHAT SHOULD I DO?
We often get all the shoot details (call time, exact location) very late on the evening before the shoot, we endeavour to get them as soon as possible but it isn’t always possible. However if you haven’t heard before 5pm the night before please text the project manager/assistant dealing with the job.
I HAD AN ACCIDENT ON SET – WHAT SHOULD I DO?
Please report the accident immediately to the AD responsible for you on this particular shoot. An accident report should be completed and signed by the AD, you may be asked to sign it to. Contact your Mad Dog Project Manager to let them know what has happened as soon as possible.
MY PROPERTY WAS DAMAGED ON SET – WHAT SHOULD I DO?
Please report the incident immediately to the AD responsible for you on this particular shoot. Ideally you need to try and get something in writing confirming what has happened and signed by an AD. Similarly let your Mad Dog contact know as soon as possible.
WHAT IF I NEED TO LEAVE SET EARLY DUE TO ILLNESS?
Make sure the AD is aware of this and it is reflected on your chit (should this be a chitted job). Ideally let your Project Manager know what happened.
WHAT IF ANYTHING ELSE GOES WRONG ON SET?
Examples include an extra long shoot with no food or drink supplied. Although shoots are not necessarily the most comfortable situations there are guidelines around how supporting artists are treated. Query it politely with an AD and if you feel there is still a problem let your Mad Dog contact know if there is a problem. We are here to represent you.

ACCOUNTS AND EMPLOYMENT

HOW MUCH CAN I EXPECT TO BE PAID?
Please refer to the rates page of the website. Available to view here
WHEN AM I GETTING PAID?
Please allow 8 weeks from the shoot date as a guide. Check your personal profile accounts section as if you are on the next payroll this will have all the information about how much, and any deduction. Please be aware that with some jobs we do encounter complications in regards to swift payment, so bear with us.

Processing means we have invoiced for the work you have done, collection of funds usually takes 6 weeks.

Booked means this work has not yet been invoiced yet, even if the shoot day has taken place. Reconciling who has attended and invoicing correctly can take time.

WHAT IS A BOOK FEE?
A book fee is a one-off payment that is deducted from your first job with us, within a booking period. Please note that your first job is still subject to commission and VAT. Booking fees are deducted per job, in relation to the shoot date. Therefore if you register into a new booking period, and a payment is still to be paid, the deductions will be in relation to when the shoot was undertaken, i.e. the previous booking period.
WHAT IS THE VAT FOR, AND WHY AM I CHARGED IT?
Legally we have to deduct VAT on the commission we take, when you engage a carpenter or plumber in business you have to pay them VAT on the service they provide it’s the same with us.
HOW DO I KNOW WHAT TO DECLARE ON MY END OF YEAR TAX RETURN, AND CAN I HAVE A REMITTANCE?
We provide this information for you for each job you work on as part of our service. You must log in to your profile and look under your accounts section, to display your payslip click on the underlined deposit date and a pdf displaying your payslip will appear. From here you can email, save and print your payslip.
WHAT IS MY EMPLOYMENT STATUS?
Mad Dog Casting are your agent not your employer.

You are self employed, as per your contract with Mad Dog Casting.

I NEED A P45/P60
You are self employed for the work you do at Mad Dog so we are unable to issue either of these.
HOW DO I CHANGE MY BANK DETAILS
To do this log in to your personal profile, and you are able to change them yourself.

Click on payment then edit and you will be able to change the details here. This makes them authorised for usage.

WHAT ARE 'OTHER DEDUCTIONS'?
Other deductions at present are any NI deducted by production. We cannot put these in the NI deductions column as WE haven’t made these deductions production have. (This is usually common with film production). They are viewable by clicking on the deposit date on your online remittance, and bringing up your online payslip.
I AM CLAIMING BENEFIT, DO I NEED TO DECLARE MY PAYMENTS FROM MAD DOG?
You need to seek advice from the office you are claiming benefit through, we cannot advise you on this.
WHAT HAPPENS IF MY CHIT IS ADJUSTED AFTER I HAVE SIGNED IT?
We will check to make sure any adjustments made are in keeping with the FAA pact rates or rate agreement under-which the production operates (you will always be informed of the rates on any job enquiry). Occasionally on set when signing people out overtime rates can sometimes be accidentally added up wrong. These will be checked when the chits reach the production accountant and adjusted accordingly.
WHAT SHOULD I DO IF I HAVEN'T BEEN GIVEN A CHIT?
If you do not get a chit from a FILM production ask the ADs on set and if it is not resolved on set inform us straight away, on films this is the proof you worked and payment can ONLY be made, if production, you and us, have a copy.

On television and commercial productions this is different (a chit isn’t issued) however it is advisable to keep a record of the hours you worked and if excessive overtime is incurred, or if you think you have been featured, rather than simply a background artist contact the project manager the day after the shoot.

I HAVE BEEN PAID LESS THAN I THOUGHT I SHOULD BE – WHAT SHOULD I DO?
Before you ring the office please log in to your online personal profile, and check your remittance as often people forget things like book fees and NI deductions.
WHAT HAPPENS IF I DON'T HAVE A BANK ACCOUNT?
If you do not have a bank account we will not be able to register you.

MAD DOG CASTING EXTRAS APP

DOES IT COST ANYTHING TO DOWNLOAD?
No, the app is completely free to download and use.
CAN I STILL LOG ON TO MY MAD DOG PROFILE ON A DESKTOP IF I DOWNLOAD THE APP ON MY MOBILE DEVICE?
Yes, you can log in to your profile on any device you wish.
HOW DO I SET UP MY APP NOTIFICATIONS?
Simply head to the app menu, click ‘settings’ and switch the notifications tab to ‘on’ within the app. Procedure to turn notifications off is the same. Please make sure you’ve got notifications turned on on your phone also (Settings > Notifications > Mad Dog Extras > Allow Notifications > Enable all alerts.) On downloading the app, your device may ask permission to ‘enable push notifications’, please ensure you enable this.
WHERE CAN I DOWNLOAD THE APP?
The app is available in your device’s app store – search ‘Mad Dog Casting Extras’, you will also find direct links on our website.
DO I HAVE TO LOG IN EVERYTIME I OPEN THE APP?
No, if you have saved your login details, clicking on to the app will immediately take you through to your profile.
CAN I DOWNLOAD THE APP ON MORE THAN ONE DEVICE?
Yes, you can download the app on multiple devices.
IS EVERYTHING ON THE WEBISTE, ALSO ON THE APP?
Yes, you can access your payments, bookings, enquiries, settings, pictures, measurements, skills etc.
CAN I SIGN UP TO MAD DOG CASTING VIA THE APP?
Yes, this options is available at the bottom of the welcome page, simply click the link and complete the short process to sign up with us.
I DON’T HAVE ENOUGH MEMORY ON MY MOBILE DEVICE FOR THE APP, WHAT CAN I DO?
The app is 28.4MB. Tips for making space on your device:

  • Delete any apps you don’t use regularly
  • Delete inactive chats on apps like Whatsapp and texts
  • Delete photos
  • Delete emails
  • Reduce the amount of music downloaded to the device
WILL I STILL RECEIVE TEXTS AND EMAILS IF I HAVE THE APP?
If you have downloaded the app, you shall receive all communications via it but you may occasionally receive texts for urgent messages.
I RECEIVED AN ENQUIRY NOTIFICATION BUT WHEN I CLICK ON TO THE APP, IT IS NOT THERE?
If the enquiry no longer shows up on the app, it means the enquiry has closed and is no longer accepting responses.
I CANNOT USE THE APP AND AM NO LONGER RECEIVING NOTIFICATIONS VIA EMAIL AND TEXT, WHAT DO I DO?
If you are not able to use the app, you can change your notification preferences by heading to the ‘my details’ drop down and clicking on to the ‘notification preferences’ page.
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